Replacement phone

[Vubear]

I am supposed to get a replacement phone today but have neither email nor phone calls about it at the cost of £50 in the warranty of an iPhone which is not a year old and would not allow me to have it replaced under warranty help

[Michael_D]

Hi @Vubear 

Thanks for coming to the community.

You would normally get a text from DPD with delivery information on the time for your delivery of the replacement phone.

If you have not heard anything, I would recommend speaking to our customer service guides, so they can check the order on your account and see if there is an update on when you can expect it.

Michael

[Vubear]

Tried that still waiting for a response since 10:10 am this morning just no help at all besides wanting money for warranty claim

[Michael_D]

Have you been able to speak to anyone today? @Vubear.

If you have any queries about the charges and the delivery itself, it would need to be discussed with our team over the phone as they will have access to your account.

Michael

[Vubear]

Spoke to a girl but was told I would get a call that was 1 1/2 hours ago 

[Lesley_W]

I appreciate you will be keen to get this sorted @Vubear 

Did they give you a timeframe in which to expect the call back?

Lesley

[Vubear]

Yet again more broken promises of delivery by DPD emails times etc and again nothing  EE has lost a 10 year customer I will not be getting another thing from this company again 

[Vubear]

*Update* No communication from either EE nor DPD but replacement phone arrived with no warning but at least it's here 

[Linzi_H]

Hi @Vubear 

I'm really surprised to hear that DPD hadn't updated you during the delivery process for your replacement. Using the DPD app you can track all of your deliveries right to your door, so I'm sorry if this hasn't been the case in this instance. 

I'm so pleased to hear that your replacement is with you though, that is a good outcome for sure.

Linzi