Received my phone but no sim card

[Ingenious]

I’ve just received my new IPhone 13 but there was no SIM card in the pack that arrived. However it is itemised on the delivery note.

Also, I haven’t received any confirmation emails etc since placing the order online

Can someone please reassure me that everything is ok.

I ordered on 16/06/2022

thank you

[Chris_B]

@Ingenious   Does your current SIM card fit in your new device?     Does your EE account show your new tariff? 

[Leanne_T]

Morning @Ingenious

Welcome to the community. 

Just to add to @Chris_B's questions to help you get this sorted, was this an upgrade or a new contract? 

Speak soon 🙂

Leanne.

[Ingenious]

Hi

i was with 3 and upgraded from iPhone XS.

I can’t set up an ee account yet because I haven’t received an email confirmation or a sim to get an order number or mobile number 

john

[Leanne_T]

Thanks for the quick reply @Ingenious

If you have no SIM card in the packaging, please give us a call on 0800 956 6000, the team will get a SIM card sent to you and let you know the account details to set up your My EE. 

Leanne 🙂

[Ingenious]

Hi Leane

I didn’t receive a SIM card or the SIM packaging yet it was listed on the delivery note

Thanks

ingenious

[Leanne_T]

Thanks @Ingenious 

Please call us on the number provided and the team will help get you a SIM card sent out in the post 🙂

Leanne. 

[Ingenious · Accepted solution]

Hi Leane

called up and everything resolved. Blown away by being able to download a sim and get going there and then… no actual sim required now. Excellent.

thanks everyone for your help

have a great day

Ingenious

[Leanne_T]

Amazing @Ingenious

Thanks for coming back and letting me know 🙂

Have a lovely Sunday. 

Leanne.