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Upgrade order

LPJH987
Contributor
Contributor

‎20-06-2022 01:22 PM

I ordered an upgrade on my account for 2 devices. One was ordered over a week ago and the other was fine this morning. Both where upgrades and showed 14 day dispatch for them both. Why has my order from this morning already being delivered and the other from over a week ago still has no sign of showing up. Any help would be gratefully appreciated 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-06-2022 01:47 PM

@LPJH987   What devices ? Model? Colour? Storage size ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
LPJH987
Contributor
Contributor
In response to Chris_B

‎20-06-2022 02:11 PM

Both were a 64gb iPhone 11. Green one was ordered 11/6 and a yellow one was ordered this morning 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to LPJH987

‎20-06-2022 03:10 PM

Hi @LPJH987,

 

As both phones were a different colour, dispatch times will vary.

 

We'll update you via text message as soon as the other phone is dispatched.

 

James