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Re: Transferring to EE

Cristina89
Visitor

‎13-02-2025 10:15 AM - last edited on ‎13-02-2025 05:11 PM by

The same for me, they saying is taking 2-5 days but still nothing 

0 Helpful
4 REPLIES 4
Sussex468
Investigator
Investigator

‎13-02-2025 10:42 AM

Have you contacted them? I really don’t want to have to? Thought this would be a straight forward process! 

0 Helpful
Ritu_D
EE Community Support Team
In response to Sussex468

‎13-02-2025 01:29 PM

Hi @Sussex468 

I would suggest giving our customer service team a call to check on the status of your order. 

You can find information on how to contact us here Contact Us | Help & Support | EE

Thanks 

Ritu

0 Helpful
Sussex468
Investigator
Investigator
In response to Ritu_D

‎13-02-2025 01:46 PM

Didn’t really want to as thought it would straight forward. It’s the lack of updates which is frustrating 

0 Helpful
Ali_A
EE Community Support Team
In response to Sussex468

‎13-02-2025 04:12 PM

Usually it is a straightforward process, @Sussex468 

If you have the reference number you can track your order on our Track Your Order page.
 
However as its been more than 3 working days I'd recommend contacting our Customer Service team so they can check the order has processed correctly or if the SIM was lost in the post, and take the necessary steps for you to receive the SIM card as soon as possible. 

Ali