Re: XKO order number

[Luke922]

Hi there  i also recieved an xko number I payed 30 upfront but this is not in pending this has gone straight to ee from mu monzo account. However I have had no email saying this has been accepted or not. Surely ee should do checks before taking out the upfront cost? I ordered at 11:45 today so about 8 hours have passed and ive heard nothing from ee regarding this can you help please 

[Luke922]

Did you get accepted for this because mine is the same

[Rach_H · Accepted solution]

If you've not had an update then it may be worth giving our team a call, and they'll be happy to confirm what is happening with your order @Luke922.

Rach