Re: Order says dispatched but I’ve not received delivery information

[TheBexxy1]

Same!

it’s been over a week

plus I have the Royal Mail app and parcel force direct (48 hour)

all I have is a silly order number starting with EE- then when I try to track the delivery it says oops we don’t recognise it 

[Rach_H · Accepted solution]

Hi @TheBexxy1,

Welcome to the Community!

Thanks for letting me know what is happening. Would you be able to let me know what it is you've ordered, so I can look into the delivery timescales.

If you'd prefer, then you can reach out to our team, and they'll be happy to give you an update.

Rach