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Re: Order

Kamrankhan123
Investigator
Investigator

Hi to all,

I have filled online application for ordering I Phone 15 Pro max 512 GB every step went smoothly at the end when i entered my bank details 200£ upfront payment hasbeen deducted and than page stopped working I did not receive any order confirmation email or reference number ? What to do in this case ? How will i know my order is confirmed or what has happened actually ?

4 REPLIES 4
Katie_B
EE Community Support Team

Good morning @Kamrankhan123

Thanks for ordering with us. 

Since your post have you received any confirmation?

Katie

Hi,
Morning i received unsuccessful email so when is gonna i receive my money
back ?..
Thanks


--
Kamran **********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Katie_B
EE Community Support Team

Hello @Kamrankhan123

I am sorry to hear this. 

A refund will automatically be processed and will be with you within 14 days. 

Katie

Thats fine, If this is done earlier i would be highly obliged.