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Ps5 not received, over a month no resolution

sscott79
Visitor

‎11-01-2026 10:21 PM - edited ‎11-01-2026 10:22 PM

I ordered a PS5 on Black Friday deal and paid part of it and never received it, I raised a complaint over 4 weeks ago and still no resolution or refund. Can anyone help from EE

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1 REPLY 1
Michael_D
EE Community Support Team

‎12-01-2026 10:19 AM

Hi @sscott79 

Welcome to the community.

I can understand you'll want to get a resolution to this. We don't have access to your account here to be able to help, but I'd like to get an understanding of what has happened up to now so we can guide you to the right place.

When you raised the complaint, was it over the phone with our guides, or using the complaints webform online?

What was said the last time you spoke with someone?

Michael

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