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Ps5 delivery not in stock

mooniemoo
Investigator
Investigator

Hi, ordered ps5 add to plan 29th July , email confirmation received, upfront payment taken and nothing since then , was told 14 days everything ok in stock , webchat same all ok and now sales team saying not in stock and that to reorder next week if not heard anything , different info , different people , even though the agent mentioned not in stock on the website still showing in stock really misleading and poor info , can someone please advise if I ever will receive the ps5 and if they are in stock or not so that I can go elsewhere, thanks

 

1 REPLY 1
Jon_K
Former EE Employee

Hi @mooniemoo.

 

Welcome to the community.

 

If you got a confirmation email and the upfront cost has been taken, your order was placed successfully.

 

Did you get a tracking number in the email?

 

Jon