Problems DPD

[Heather12345]

I order a phone on the 8th still awaiting delivery. On DPD it is still in depot. Spoke to them on Saturday they were sorry promised to deliver on Sunday 8-12. Phoned on Sunday they told me to await update still awaiting tired phoning record message saying the will let know when my parcel is out for delivery. 

[Peter_W · Accepted solution]

Hey there @Heather12345 👋

Welcome to the EE Community!

If you've had the same status showing in the DPD tracking portal for more than 48 hours, I would definitely recommend giving our customer care team a shout too. 

They'll be able to raise an investigation with DPD directly, and make sure we review all your options for getting this sorted out. 

Peter

[Heather12345]

Hi Peter

thank you so much for taking the time to help me. I called EE last night my phone arrived 7;45 this morning.

[Peter_W]

I'm really glad to hear that's all sorted for you now, @Heather12345 😊

Thanks for taking the time to come back and let us know, too!

You take care,

Peter