iPhone 16 plus - ordered 5th October

[Tallgirlxo22]

Good morning all, 

I applied for my upgrade on the 5th October 2025, received an email to say it will be dispatched in 7 days, then I got told yesterday and I’m yet still to receive any information in regards to my upgrade/dispatch, no emails, nothing on my EE account! Is anyone else having this trouble?

[Michael_D]

Hi @Tallgirlxo22 

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

Which colour and storage size of the iPhone 16 Plus have you ordered?

Michael

[Tallgirlxo22]

Hi!

Thankyou for your reply!

I ordered the iPhone16 plus in teal.

Many thanks

Sent from my iPhone

[Michael_D]

What was the storage size @Tallgirlxo22?

Michael

[Tallgirlxo22]

It was the 256gb standard storage

Sent from my iPhone

[Michael_D]

Thanks @Tallgirlxo22. 

It is showing that the oldest outstanding order for that model is currently from 26th September.

However, when I look at the stock, the current guidance is 'not available' and it is also not on the website to order now.

It may be that we get some in to cover the existing outstanding orders but with there being older orders than yours, I couldn't say how long you would be waiting. 

Looking at the stock, the other 256GB options are showing as not available as well. The Teal version is available in 128GB with a 7 day wait if you wanted to change the storage size.

Michael 

[Tallgirlxo22]

Ah sorry, I’ve just found the email that customer service had sent me when I placed my order, it is the 128gb iphone16 plus teal. So it should have been sent already? I got told last week it was a 7 day delay?

Many thanks

Sent from my iPhone

[Ali_A]

Thanks for confirming @Tallgirlxo22 

Looking at the order history for iPhone 16 Plus 5G 256GB Teal, stock guidance while placing an order placed on the 5th October was - "Available to order- Expect despatch within 14 days from date of order" 

Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. 
You can track your order on our Track Your Order page.

If you haven't done so already I would strongly recommend downloading the DPD app and as soon as this has been dispatched you will be notified with the tracking details.

Hope this helps! 

Ali 

[Tallgirlxo22]

Hi Ali,

I had got my storage wrong on the phone model it is 128gb data, will it still be a 14 day wait?
Sent from my iPhone

[Peter_W]

Hey there @Tallgirlxo22.

I've had a double check on the timescales for the 128GB version, and we're currently estimating up to 21 days for new orders. 

As you placed your order a little while ago though, it may be a bit sooner than this, so please keep an eye on your texts for any DPD dispatch and tracking details 😊

Peter