14-10-2025 06:52 AM
Good morning all,
I applied for my upgrade on the 5th October 2025, received an email to say it will be dispatched in 7 days, then I got told yesterday and I’m yet still to receive any information in regards to my upgrade/dispatch, no emails, nothing on my EE account! Is anyone else having this trouble?
14-10-2025 09:17 AM
Welcome to the community.
I know you'll be keen to get your hands on your new phone.
Which colour and storage size of the iPhone 16 Plus have you ordered?
Michael
14-10-2025 09:53 AM
14-10-2025 09:57 AM
What was the storage size @Tallgirlxo22?
Michael
14-10-2025 10:09 AM
14-10-2025 10:23 AM
Thanks @Tallgirlxo22.
It is showing that the oldest outstanding order for that model is currently from 26th September.
However, when I look at the stock, the current guidance is 'not available' and it is also not on the website to order now.
It may be that we get some in to cover the existing outstanding orders but with there being older orders than yours, I couldn't say how long you would be waiting.
Looking at the stock, the other 256GB options are showing as not available as well. The Teal version is available in 128GB with a 7 day wait if you wanted to change the storage size.
Michael
14-10-2025 02:29 PM