30-08-2024 06:51 PM
Hi. When will the Fold 9 pro be delivered? I believe the release date is Wednesday coming. Will they be sent out on Wednesday or be delivered on Wednesday? I ordered a few days ago, but there is no tracking. When I type my order number in it just gives me a red box with "sorry you can't track this order type just yet".
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02-09-2024 04:12 PM
Yeah the comms to the frontline EE staff seems to be a lot lower than we had at Carphone (i worked there for 10 years) and we always knew how many iPhones we were getting for launch a few days before and whether there was stock issues which was relatively rare. We could even see what stock was there for orders, website, and in each store
02-09-2024 04:32 PM - edited 02-09-2024 04:50 PM
If anyone gets an email let us know here. Apparently google EU store is now sending out devices.
02-09-2024 05:07 PM
How many people can actually see their order tracking? I've never been able to access mine. I got given an order number when I originally made my order and a completely different one when the order went through (I had to call them after ordering online as they text me saying they needed to talk to me first to confirm it all).
The first order number starts with xko but the second one is just numbers but neither work when paired with either my phone or email. I just get an error box saying either "Sorry, we can't show your order details right now. " or "Sorry, you can't track this order type just yet.".
I ordered on the 23rd so it wasn't like it was in the last few days.
02-09-2024 05:12 PM
Use your second order number and the email address the order was confirmed at. Not your telephone number. That worked for me.
02-09-2024 05:17 PM
Mine is just a number coupled with me email address. It’s doesn’t say a lot tbh just that it’s on track
02-09-2024 05:19 PM
Mine says awaiting confirmation. Been that way since I ordered.
02-09-2024 05:20 PM
ordered on the 22nd and received the email a few mins after, this is all I've been able to see on my orders/tracking since then
02-09-2024 05:26 PM
For some reason I can't see your image.
02-09-2024 05:27 PM
02-09-2024 05:42 PM
So - just got off the phone with EE. The guy was very sympathetic and as expected didn't have any further info on the state of pre orders.
What he did say though, is looking back at the history of handset availability for both 512 devices, the stock advice moved from Sept 4th to 28+ days on August 13th.
So I've taken that as I'm not getting it any time soon.
Cancelled and ordered the 256 black handset from Google, it'll be here Wednesday.
With the 10% Google credit I'll get back it pretty much events out.
Good luck all.