Phones

[190Kay]

I ordered a phone on the 24th off Feb what date will it come by 

[190Kay]

Was getting a bit worried especially because I’ve payed my upfront cost 

[Ali_A]

It's totally understandable @190Kay 

As @Chris_S mentioned, it will be a great idea to give our Customer Service team another call to check your order was completed successfully, especially given that you mentioned your order doesn't show up on our Order Tracking page. 

You can choose any option when you call, as the guide will pop you over to our Digital Sales team who'll check your order reference number. If you're not already a customer, you may find it easier to choose the option for "looking to join EE" so that it doesn't ask for an EE mobile number. 

Please keep us updated with what they say.

Ali 

[190Kay]

I’ve just tried it’s not gave me an option to check it just says the same thing over and over again

[Ali_A · Accepted solution]

Was that on the order tracking page @190Kay?

If so, please call our team so the Digital Sales guide can check your order, 

Thanks

Ali 

[190Kay]

I’ve rang the sales team but it’s not a person

[Ali_A]

@190Kay 

We have a full team available on Customer Service and in our Sales department. 

I'd recommend giving them another call 

Ali 

[190Kay]

I’ve rang aswell there isn’t an option just track my order it’s just a robot I’m talking to 

[Chris_S]

Hi @190Kay 

When you call, you'll initially get through to our IVR, which is there to help you get to the correct department.

You'll be presented with some options for your query; you just need to select the options that fit your query, then you'll be passed to the correct department.

Chris S

[190Kay]

I’ve tried to call every time I try I get the same answers every time but nothing is getting me to what I need

[Rach_H]

What have the team advised when you've called @190Kay?

Rach