Phones

[190Kay]

I ordered a phone on the 24th off Feb what date will it come by 

[190Kay]

I’ve done all off that still nothing to see where my order is

[Ritu_D]

Thanks for giving those things a try @190Kay 

I would recommend giving our guides a call they'll be able to check on your order for you. 

Ritu 

[190Kay]

I still haven’t had any updates and it’s been 3 days

[Chris_S]

Hi @190Kay 

I can imagine you're keen to get your hands on your new phone.

I'd recommend following @Ritu_D's advice and giving us a call so one of our guides can give you an update on your order.

Chris S

[190Kay]

I’ve rang them but the options they give aren’t to see what’s happening with my phone unfortunately 

[Chris_S]

Thanks for letting me know @190Kay 

Did they confirm to you that your order had been logged correctly?

Chris S

[190Kay]

Yes I got the email

[Chris_S]

Brilliant @190Kay 

The confirmation email is a great indicator that your order has been logged.

As my colleague Ritu mentioned, the device was in stock when you ordered it.

We had an expected dispatch time of 1-3 days for the device.

For specific information about your order, we'd need a guide to get access to your order, so I'd recommend giving us another call.

Chris S

[190Kay]

Oh ok it’s because I ordered it on the 24th and most the time it’s between 1-2 days 

[Chris_S]

I'm sure it's on track to be with you soon @190Kay 

I'd just like to get you some peace of mind that everything is okay with your order.

Chris S