Phone upgrade

[Ingridbaba]

 

 

Hello , 

I upgraded my phone on Saturday evening . 
received an order confirmation email and a text saying I have documents to see on the EE app but I can’t access them .

I received an email about a DD guarantee and I can see the order has not been dispatched yet . 

How I can I access the documents and get info about the phone please .

thank you .

[Ingridbaba]

No it’s the  128GB white titanium 

[Peter_W · Accepted solution]

@Ingridbaba I've managed to locate the details for that now, it looks like this is right at the end of the line and now showing unavailable in our stock lists.

So we can be absolutely sure on what's happening with your order, I'd recommend giving our customer care team a call.

They'll be able to get your details brought up and confirm what exactly is happening with this 😊

Peter

[Ingridbaba]

Hello , 

so I gave them a call and the phone was indeed out of stock in that colour .

so I was able to place an order for a different colour . 
thanks for your help 😇

[Michael_D]

Thanks for the update @Ingridbaba.

I'm glad to hear that you have been able to get it sorted. 

Enjoy the new phone when it arrives 🙂

Michael