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Phone order

hegop
Explorer

Hello I ordered for a phone. Order no. xko30******.

Kindly update me on the progress and when I can get it. 

Henry ***** 

[Mod edit: Removed personal information (full name and order number) to protect your privacy.]

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @hegop 

You can check your order here: https://ee.co.uk/help/orders

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

Hello @hegop ,

Welcome to the community,

Please do not put any personal details here as per forum rule. I have actually reported it to one of the moderators, who will be able to edit your post.

We have no idea who you are, nor do we ha ve any account access, so if you want to follow the progress of your order, either follow what @Northerner has written or ring customer service and they can take a look for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Hello.

Thank you for your email. Please, advise on how l can follow up on
my order. I have been waiting but no response yet.

Thank you

Henry