Phone not delivered

[Isab]

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then told it wont deliver on Saturday i have to pay for 10 pound more and it would be delivered on Monday.

And we are Tuesday DPD have not reached out at all ! Very worrying.

[Katie_B]

I understand how frustrating this must be @Isab. 

When checking the stock for this device it does show as available and with receiving a dispatch email the iPhone is now on it's way. 

I would recommend either getting in touch or visiting your local EE Store for further updates. 

If your phone is now with DPD our customer care team will be able to provide you with your DPD tracking number.

Katie

[Isab]

No I can’t as I work in central london and I had to call customer service to sort out the contract as it was not done correctly at the shop. @Katie_B 

• Can you send me the DPD tracker  ?
• Can you change their pin to my email and not phone as I don’t have a phone ?
• Thirdly how can someone help me as this is not helping I am currently at work and this is becoming very stressful ?

[Katie_B]

Hi @Isab . 

I am unable to provide any information here on the EE Community as we do not have account access. 

To get this information please give us another call.

Katie

[Isab]

How can I give a call without a phone ? 

It ‘s becoming very tedious else I would have done it before as I mentioned above . 

@Northerner @katie 

[Isab]

If this is not a channel that can help do let me know I will stop to engage .

Please cancel this order it’s not worth the stress. 

@katie 

[Katie_B]

Our customer care team can be contacted on 07953 966 150 from any landline or provider @Isab. 

If this is no longer an option, please revisit your local EE Store who will be happy to help further. 

Katie