Phone delivered with no SIM card

gemharcus · ‎10-10-2025

Hi there

My new iPhone 17 has arrived today but I have been given no SIM card. Why is this the case?

Chris_S · ‎11-10-2025

As @XRaySpeX mentioned, if you've upgraded your phone, you can just pop your current sim into your new phone and continue using it as you've been previously doing.

If the iPhone 17 is a brand new line, then we'd need to get a new sim for you.

If you need a sim as soon as possible, you can pop into one of our stores and they can give you a sim then and there.

You can also give us a call, then a guide can get a sim posted out to you.

Chris S

View solution in original post

XRaySpeX · ‎11-10-2025

Did you upgrade? If so, just move your existing SIM to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_S · ‎11-10-2025

Hi @gemharcus

As @XRaySpeX mentioned, if you've upgraded your phone, you can just pop your current sim into your new phone and continue using it as you've been previously doing.

If the iPhone 17 is a brand new line, then we'd need to get a new sim for you.

If you need a sim as soon as possible, you can pop into one of our stores and they can give you a sim then and there.

You can also give us a call, then a guide can get a sim posted out to you.

Chris S