Payment taken but cant find confirmation

[barbaraaymee]

I placed an order today for a phone under a contract and paid £100 upfront, the money has been taken but I haven't received any confirmation emails, yet I have received an email saying my basket has been saved.

Has the order been placed? Am I missing something? I have no emails in spam or junk folders 

[Leanne_T]

Hi @barbaraaymee 

Thanks for coming to the community. 

Did the order complete when you placed this and made the payment? 

Was this an upgrade or new contract? 

Leanne 🙂

[barbaraaymee]

The order did not appear for me, but the money was deducted from my account both times I made the purchase. Yesterday, I received a call explaining that I did not pass the credit check, as I do not have a credit card and have never had anything in my name.

The representative mentioned that was the reason. She offered me a SIM card and an iPhone 12, but it is not what I would prefer at the moment.
I waiting my refund now, was £200.

Thank you!

[Leanne_T]

I see, thanks for coming back and letting us know @barbaraaymee 

Thanks.

Leanne. 🙂