I visited an ee store on the 19th of December and was persuaded to upgrade my phone. I was guaranteed by the rep I would receive the phone before Xmas and most probably the following day. I had a message from dpd, telling me my phone would arrive at store on the 20th, when I visited, I was told the phone was not with them and to try again the following day. I live an hours drive away. I then proceeded to visit the store 4 more times between then and new year, each time being told they do not have the phone, even though they had plenty in stock. I raised multiple complaints with 150, each time I got a text saying the complaint has been closed. One rep even hung up on me after telling me there is nothing they can do. I have also submitted multiple online complaints and got nothing back.
So I am currently paying for a service I do not have and nobody can tell me when I will receive the phone. I asked to cancel the order and even told them I want to leave ee ( after 17 years with them) due to appalling customer services, only to be told thats not an option until I have the phone.!
