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Ordered phone online

willsmith89
Visitor

‎26-07-2023 05:23 PM

Hi

Ordered a new phone last night as part of an upgrade (iPhone 12 to 14 pro). Have tried to check online tracking today and it says that it’s unavailable - my upfront payment has been taken and ‘credited’ to my mobile bill - and my plan has changed from the phone I have now - but no confirmation of my actual order or dispatch, help!!

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎26-07-2023 07:37 PM

@willsmith89  You’ll receive a tracking number once a device is allocated to you.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎27-07-2023 08:18 AM - edited ‎27-07-2023 08:18 AM

Hi @willsmith89 

Thanks for coming here. 

If the plan has changed in your My EE, the order has been processed for you. 

Once DPD have the order they will contact you with tracking for the delivery. 

Thanks 🙂

Leanne.

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