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Ordered XBox Series X with 2 Years Game Pass Ultimate

dokken121212
Visitor

‎23-10-2025 02:08 PM - last edited on ‎23-10-2025 03:57 PM by

Hi there

I ordered a new Xbox Series X that was to come with a £70 game card (which I got via text) and also a 24 month Xbox Game Pass Ultimate for 24 months. I have not received this or indeed dont know how to activate this. There has been no text and no information contained within the delivery.

Can you advise how I redeem the 24 month Xbox Game Pass Ultimate?

Many thanks

James

[Mod edit: removed personal information from public post]

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1 REPLY 1
Debbie_G
EE Community Support Team

‎23-10-2025 04:13 PM

Hi @dokken121212.

Thanks for coming to the community.

If you head to ee.co.uk/xbox and enter your mobile number, then confirm the PIN sent by text, this will take you to a page where the Game Pass should appear with an activation button. Once selected, you’ll be able to complete the setup.

If the Game Pass doesn’t show, please give us a call and speak to our technical team so they can look into this further.

Debbie

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