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[Natalia221]

Hello,

I placed an order for a phone on 08/01, and at the time of ordering I was informed that it would be dispatched on 09/01 with next-day delivery.

However, the order status is still showing “awaiting dispatch”, with no dispatch date provided.

Order number: 00********

Please could you urgently advise:

• why the order has not been dispatched as promised,
• when it will be dispatched,
• and whether the device is currently in stock.

[Alex_H]

Hi @Natalia221,

Welcome to the EE Community

We don't have access to accounts or orders via this community forum, but if you are able to share how it is you placed your order and which exact model you ordered, including size and colour I can check if the issue may be due to stock and any current guidance we have for expected dispatch if so.

Alex

[Natalia221]

I ordered a phone with a contract on August 8th, iPhone 17 Pro Max Silver 1T, it was supposed to arrive the next day, but silence

[Natalia221]

January I'm sorry

[Chris_B]

@Natalia221  well, if you’ve not had it by now, it’s been returned back to EE,  or the order never went through or EE declined your order,      And you’ll never of got it next day as the waiting times went over 28 days for all models.    

 And you’ve not thought once to call customer support about this in the last 4+  months.   

[Natalia221]

I want to cancel the order

[Alex_H]

Hi @Natalia221,

Welcome to the EE Community

An order placed on 8th January for the iPhone 17 Pro Max 1TB Silver has an expected dispatch date of within 7 days of order. If you do wish to cancel the order please give us a call and one of our guides can help cancel it for you.

Alex

[Natalia221]

I ordered the phone on January 8th and was told I'd receive it the next day. I still haven't received delivery confirmation from DPD. I'm waiting for an explanation. I paid £100 upfront. 
I phone 17 pro max 1T silver 

I want to order as soon as possible, if I don't want to cancel by the end of the week, I'll order somewhere else

[XRaySpeX]

@Natalia221 : There's no point in threatening this discussion forum. You'll have to take it up with CS.

[Natalia221]

where should I contact you?
Do you know anything about my order?