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Order

Matty49
Explorer

‎02-10-2023 03:11 PM

Hello, 

Ive just ordered the 15pro max and I didn’t create an account. How do I know that my order has gone through and whether I can track the order? 

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎02-10-2023 04:31 PM

Hi @Matty49 

You can track your order here: 

https://ee.co.uk/help/orders

There is likely at least a 28 day delay on that handset. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Matty49
Explorer
In response to Northerner

‎02-10-2023 04:39 PM - edited ‎02-10-2023 04:39 PM

So I’m guessing that I’ll get an email with the reference number  when it gets shipped to my house address? 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Matty49

‎02-10-2023 05:52 PM

Hi @Matty49,

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

0 Helpful