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Order

Matty49
Explorer

‎02-10-2023 03:11 PM

Hello, 

Ive just ordered the 15pro max and I didn’t create an account. How do I know that my order has gone through and whether I can track the order? 

 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎02-10-2023 04:31 PM

Hi @Matty49 

You can track your order here: 

https://ee.co.uk/help/orders

There is likely at least a 28 day delay on that handset. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Matty49
Explorer
In response to Northerner

‎02-10-2023 04:39 PM - edited ‎02-10-2023 04:39 PM

So I’m guessing that I’ll get an email with the reference number  when it gets shipped to my house address? 

0 Helpful
James_B
EE Community Support Team
In response to Matty49

‎02-10-2023 05:52 PM

Hi @Matty49,

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

0 Helpful