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Order..

Fallontaylor
Visitor

‎11-08-2026 03:57 PM - edited ‎11-08-2026 04:00 PM

I've placed an order for a sim card. On the 1st August. It is now the 11th, and no order received. I've also had no further communication other than, order placed acknowledgement. 

I'd like to know where my order is. Bearing in mind there's a 14day cooling period..! Also, apparently I can not track this order

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1 REPLY 1
Leanne_T
EE Community Support Team

‎11-08-2026 06:15 PM

Hi @Fallontaylor 

Thanks for coming to the community. 

If you've not received the SIM card that you ordered on the 01 August we would need to get this looked into. Please get in touch with our mobile guides and they can check the order and help you get this sorted.

Thanks very much. 

Leanne 🙂

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