Order

[Rjallah]

EE has taken the upfront deposit already from my account 

[Rjallah]

Hi,

I placed an order for the new iPhone 17 pro max and I got an email that I can track my order but each time I try to do such with all the details. I get told that the details are incorrect 

[XRaySpeX]

@Rjallah : That's correct. That's why it's upfront. It'll only stay pending at your bank until the order is finally accepted.

[Rjallah]

The money is not pending it has left my bank already 

[XRaySpeX]

Then your order has been accepted. In your brief OP you've not said if there was any issue with this.

[Rjallah]

My issue here is that I am unable to track my order! When I put in the order ref number and email it keeps saying that the details are incorrect 

[Christopher_G]

Hi @Rjallah 

The tracking number should be 10-12 digits long. 

At the moment, we can only provide tracking for orders including a pay monthly handset. Orders with multiple items can't currently be tracked. If you've ordered a pay as you go handset or another device, keep an eye out for SMS or email updates from EE or our courier company. 

I hope it arrives soon for you.

Chris

[Rjallah]

I have try the order ref that was sent to me in the email and its not working still

Sent from Yahoo Mail for iPhone

[Rjallah]

I have try that and still I cannot track my order, they sent the reference in an email and its not working when I put in that number

[Christopher_G]

What did you order, @Rjallah?

Chris