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graciebabe391
Established Contributor
Established Contributor

I placed an upgrade order online received the email conformation but not heard any more. Can't get live chat to work. Are you able to help me with this please. 

43 REPLIES 43

You should still be able to track order regardless where you are. 

Leanne_T
EE Community Support Team

Hi @Chantelled1989 

Thanks for coming here. 

Have you placed an order and are unable to track this? 

Leanne 🙂

alansidaway
Investigator
Investigator

placed order no idea if it went trhough or not as the website is up and down like a a yo yo

Leanne_T
EE Community Support Team

Hi @alansidaway 

Have you received an email confirming the order? 

Are you upgrading or taking out a new contract? 

Leanne 🙂

i had a thanks emsil but no delivery arrangment

Sent from Outlook for Android<>
Leanne_T
EE Community Support Team

Hi @alansidaway

Which device did you order including memory size and colour? 

Once the order has been dispatched DPD will be in touch with delivery details 🙂

Leanne.

i orderd samsung galaxy s23 128GB in graphite black

Sent from Outlook for Android<>
Leanne_T
EE Community Support Team

Hi @alansidaway 

Sorry was this the Phantom Black model? 

Leanne.

alansidaway
Investigator
Investigator

thats the 1 yes sorry

Leanne_T
EE Community Support Team

No problem @alansidaway 

This is currently showing in stock, as soon as the order is processed DPD will be in touch with delivery details 🙂

If there is any problems with the order we will let you know by email. 

Leanne.