Order

[xL34ndro]

Hello! On the 11th I applied for a monthly payment plan and with an iphone 13 pro max apine green. I received an xko code in my email and nothing else. Does anyone know if it was approved or not?

[Leanne_T]

Hi @xL34ndro

Thanks for posting. 

Which model size iPhone did you order?

Thanks 🙂

Leanne.

[xL34ndro]

Iphone 13 pro max 128gb

color alpine green

[Leanne_T]

Thanks @xL34ndro

Thanks for coming to the community.

Have you downloaded the DPD app and entered the email address you registered at checkout and the postcode, to see if they have deliveries scheduled? 

Thanks 🙂

Leanne.

[xL34ndro]

I didn't do that because in the email I received the code xko says that I would receive a message when the item was shipped, but I haven't received anything yet. if i post the code here can you check the status for me?

[Leanne_T]

Hi @xL34ndro

Sorry we have no access to your order on the community.

Once the order has been processed and dispatched you will receive another email and DPD will be in touch to arrange the delivery.

If you would like this looked into please call us on 0800 956 6000.

Leanne.

[xL34ndro]

I have 2 more questions. when I receive this first email with the code xko, does it mean that it was approved? the other question Is this device I ordered in stock?

[Leanne_T]

This is showing in stock @xL34ndro

If there is any problem with your order or we need further details we will email you. 

Leanne 🙂

[xL34ndro]

when the dpd is to be delivered do i need to be at home to receive it or can anyone else in the house receive it for me?

[Leanne_T]

Hi @xL34ndro

If they have the same surname they can accept the delivery for you.

Leanne.