Order

[xL34ndro]

Hello! On the 11th I applied for a monthly payment plan and with an iphone 13 pro max apine green. I received an xko code in my email and nothing else. Does anyone know if it was approved or not?

[xL34ndro]

If I go to the store can I pick it up?

[Christopher_G]

You can choose to have it delivered to an EE store as one of the delivery options, @xL34ndro.

Chris

[xL34ndro]

I still haven't received any new updates on the status of my order. this is normal? How long can it take for something new or my item to be dispatched?

[Christopher_G]

It may be worth speaking to our Mobile Care team to check the order, @xL34ndro.

Chris

[xL34ndro]

Is there some kind of chat I can talk to them? because I need to use the translator to write

[Christopher_G]

Yeah, there's one on that get in touch help page, @xL34ndro.

Chris

[Esma8171]

Hi did u ever receive this phone I’m having same issue but can’t be told no updates . Thanks 

[xL34ndro]

I have not and will not receive. Yesterday I called her and they still had to check the credit score. if I hadn't called, I would never have known and I would have been waiting for the phone to arrive, because in the email I received it said that everything was fine and that I just had to wait for them to send the tracking code. I don't know why EE does this, it's ridiculous

[Christopher_G]

I'm sorry to hear that, @xL34ndro.

Usually you get an email to say that we need more information from you, or something similar.

Chris