Order

[graciebabe391]

I placed an upgrade order online received the email conformation but not heard any more. Can't get live chat to work. Are you able to help me with this please. 

[graciebabe391]

Hiya  Katie, roaming is off and yes to trying to get chat on app. Not showing start convo

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[Katie_B · Accepted solution]

Hi @graciebabe391. 

If live chat has not yet appeared this is due to agents being busy. 

I would recommend giving your local store a call but roaming will need to be activated. 

Katie.

[graciebabe391]

Hello all, I hope you are all well. I have my order email when do I get a tracking number please. Thank you in advance. 

[Leanne_T]

Hi there @graciebabe391

Thanks for coming here 🙂

Once your order has been dispatched DPD will be in touch with tracking details for your delivery. 

Which device did you order, including size and colour? 

Thanks. 

Leanne.

[FilipFilipov1]

Order

[Jon_K]

Hi @FilipFilipov1.

Is there anything we can help you with?

Jon

[enikolovasova]

Good afternoon, 

Yesterday order xkoxxxxxxxxx.ee send me email call ee

[Mod edit: Please do not post order numbers on the public board. Thanks!]

[enikolovasova]

Yes 

[enikolovasova]

Can you check my orders please 

[James_B]

Hi @enikolovasova,

Welcome to the EE Community.

Please see How do I track my phone order?

Hope this helps.

James