Order tracking

[Rosieh19]

Hi all. I ordered a tv on Sunday and received an email yesterday(Monday) To say the tv had been dispatched. The order has DPD 2 day on it but there's a link to 'track order' which takes you to the parcelforce website. The link doesn't seem to be preset with my tracking number and there's no tracking number to be found so I've no idea who the order is being delivered by or when. Does anyone have a similar experience or can shed any light on how I can find out more info on my delivery? Thanks!

[Lesley_W · Accepted solution]

Hi @Rosieh19 

Welcome to our community.

I'm sorry you haven't had any updates yet, I'm sure you're eager to get your order. 

I'd recommend speaking to the team as soon as you can so they can check your account and get you an update.

Lesley
 

[Rosieh19]

Thanks, I managed to get through on a different number and got the info I needed.

[Debbie_G]

I'm happy to hear you were able to speak with our team and get the information you needed, @Rosieh19.

Thanks for coming back and letting us know.

Debbie