Order status confused??

[TT94]

ordered new phone and got the initial email below thanks for order etc when I track it shows the status below does this mean it’s awaiting dispatch and it’s passed all checks? Been on phone an hour trying to speak to someone 

 

 

[Schockwave]

Hello @TT94 ,

Welcome to the community,

You will receive notification from DPD the day before and another one on the day of delivery with a one hour window.

It looks like yes it is or will be dispatched, but it could take up till the evening to receive notification from DPD.

If you are kept on hanging on the phone to speak to someone, I would hang up and ring again a little later, as you should not have to wait more than 20-30 minutes for someone to answer the phone.