Order showing as delivered on the same day it was placed

[M224]

Hi,

I placed an order for an Apple MagSafe Charger this morning, 6 August. The order went through successfully but on my EE account it has already changed from placed to dispatched and now says delivered on the same day, even though nothing has been delivered.

The parcel tracking link also isn’t working, so I’m unable to check the actual delivery status.

Is there currently an issue with EE’s order tracking, and is this likely to correct itself over the next few days?

Thanks.

[Alex_H]

Hi @M224,

Welcome to the EE Community

If the tracking has not updated by tomorrow, then I would recommend reaching out to our electronics team on 0800 079 0062, who should be able to check on the order status and pass along the correct tracking information so you can track it yourself.

Alex

[M224 · Accepted solution]

Hi Alex_H,

Thanks for your reply. I was just about to call, but thankfully the parcel arrived this afternoon, so that issue is now resolved.

Before this order, I tried to place the same order using Monzo Flex, but the checkout ended with an error and I never received an order confirmation or order number. The payment is still showing as a pending authorisation in my Monzo Flex account.

As the successful order has now arrived, I’m assuming the original order didn’t go through. I’d rather not ring about this if the pending authorisation will simply expire on its own. Is that what should happen, or do I need to contact EE?

Thanks.

[Katie_J]

Hi @M224. 

It's great to hear your parcel has arrived!

Usually, if an order is not confirmed the pending amount will be released by your bank. 

To ensure the order has not been received I'd recommend speaking with our electronics team. 

Katie