Order placed 27/09/25 when will I receive it

[To44asT]

What’s the normal processing and delivery timeline ? I ordered a product 1 week ago but no updates on the delivery page. Thanks

[Northerner]

Hi @To44asT 

If order tracking is not working then you'll need to speak to EE CS on 150.

Download the DPD app as well.

Thanks 

[Ali_A]

Hi @To44asT 

We don't have access to your account here at the Community Forums, but if you let me know the make/model size and colour device you've ordered I can check the expected order timescales for you. 

Ali 

[To44asT · Accepted solution]

Iphone 17 max pro 512gb blue

[Katie_B]

Thanks for getting back to us @To44asT. 

The current timescale for this device is to expect despatch in more than 28 days. 

When you placed your order what was the timescale provided? 

Katie