Order number not working and havent received an update

[Amandah87]

I made an order 3 days ago. I paid a £30 deposit and received an initial email. I have not heard anything since. When I go onto track my order, it keeps saying that there is an error. 

[Leanne_T]

Morning @Amandah87 

Thanks for coming to the community. 

Which device including memory size and colour did you order? Was the order for a new EE contract or an upgrade?

Thanks 🙂

Leanne.

[Amandah87]

I ordered a black Samsung S26. It was a new contract.

[Leanne_T · Accepted solution]

Thanks @Amandah87 

If you're unable to track the order and this is a new contract, please give us a call on 0800 956 6000. The team can make sure the order has been processed and look into the tracking details for you.

Leanne.