15-04-2024 09:22 AM
I’ve just placed an order and paid 30 pound upfront and I haven’t received an email to see what’s actually happening if I’m getting it or not and I can’t phone due to my disability
15-04-2024 11:49 AM
Hi @Steven152
Welcome to the community.
When did you order? Have you checked your spam/junk folder?
Chris
15-04-2024 11:55 AM
I didn’t get approved for the contract so when will I get my 30 pound back as it’s still pending in my bank
15-04-2024 12:10 PM
I'm sorry to hear that, @Steven152. The payment will be cancelled and it will no longer be pending in your bank account within a few days.
Chris
19-04-2024 10:47 AM
I’ve been due 30 pound from yous since last Friday and it is still pending in my bank what is going on
19-04-2024 11:36 AM
Hi @Steven152
That means your bank has ring fenced those funds. They are normally released by your bank if not claimed by the retailer within a certain period. Contact your bank.
Thanks
19-04-2024 06:07 PM
19-04-2024 06:43 PM
Hi @Steven152
What was the payment for?
Did you place an order and this was not successful?
Speak soon 🙂
Leanne.
19-04-2024 06:44 PM
19-04-2024 06:46 PM - edited 19-04-2024 06:54 PM
Thanks @Steven152
Apologies just seen your previous posts regarding the order as well.
The payment would be pending with your bank if the order was not completed. Please get back in touch with your bank to get this looked into.
Leanne.