Order details

[twelvemonkeys09]

I placed this order XXXXXXXXXX on Christmas day for a new Samsung in Bora purple to upgrade my current phone.

Online tracking seems to be broken and I've not heard anything since.

My account also seems broken too it says: There was a problem loading your updates. Error 1000

Please help 😞

[Mod Edit: Removed order number from public post]

[James_B]

Welcome to the EE Community, @twelvemonkeys09 🙂

Which Samsung phone did you order?

James

[twelvemonkeys09]

Hello, it was a Galaxy S22 5G 128GB Bora Purple on 

[Leanne_T]

Hi @twelvemonkeys09 

Thanks for coming back to us. 

I would suggest calling us on 150 and the team will get the order looked into for you and your EE account. 

Leanne 🙂

[twelvemonkeys09]

I will ring tomorrow 😞 it would be better for me to work over chat or email. I struggle on the phone.

[Leanne_T]

Hi @twelvemonkeys09 

If available chat will show in your EE app within the Help section, if this is not showing you would need to call us to check the order and get an update 🙂

Leanne.