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Order cancelled

John2730
Visitor

‎24-11-2025 04:36 PM

Yesterday I ordered iPhone 17 pro max and today it is showing cancelled I paid 30 pounds upfront what to do now?

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-11-2025 04:59 PM

Hi @John2730 

The payment will be realised by your bank within 7-10 days.

For a reason you'll need to speak to EE CS.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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AliceThompson
Visitor

‎24-11-2025 06:08 PM

I ordered a phone yesterday too and an hour and 15 minutes later I got a text saying it was cancelled, rang customer services and they said a bug in the system and they had no record of my order even though I had an order confirmation email. 

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Chris_S
EE Community Support Team
In response to AliceThompson

‎25-11-2025 09:38 AM

Hi there @AliceThompson 

I'm sorry to hear about your experience.

I can imagine it must have been very disappointing to have received that message so soon after you placed the order.

Our system may have produced the order confirmation email before the order was cancelled.

Did the message state any reason as to why it was cancelled?

Chris S

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