Good morning @Jimmy777.
Welcome to the EE Community!
Sometimes if you place an order online and there's a mismatch with the details, we'll pop you over an email to give our team a call so we can get this corrected before pushing this through on your account.
It's not common for them to be cancelled outright though; could you please send us over a screenshot of the message you received?
Just make sure to block out any order numbers and personal info as we advise not to share these in public.
Peter
