Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order being returned back to you by dpd and I never received any notification fr

lisalisa7475
Visitor

‎25-04-2023 04:05 PM

Hi there I am a new customer I was supposed to receive a delivery from you but for some reason dpd have sent it back to ee when they have not even tried to deliver it when I go on the dpd app all they keep saying is I have to contact you in order for the delivery to be sent again and this morning I received a letter from ee saying that my bill is overdue how can this be if I not got my phone that I ordered and I have no phone to contact ee so I being put into arrears for no reason 

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎25-04-2023 06:59 PM

Hi @lisalisa7475 

Welcome to the community. 

I'm sorry to hear that you had a problem with your delivery. I would suggest speaking to our Mobile Care team either by calling from another phone or through our live chat service. You can find contact numbers and a live chat link on our get in touch help page.

Hope you get sorted.

Chris