Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order Tracking

Rodney123
Explorer

‎08-02-2023 10:29 AM

Hello,

I ordered a Chromebook on the 3rd and have only had an order confirmation. The tracking number does not work. I have not had a delay this long with no information regarding an upgrade, I have been with EE many years.

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎08-02-2023 12:17 PM

Hi @Rodney123 

Thanks for coming here. 

I would suggest giving us a call on 150 and the team will get the order looked into and give you an update. 

Thanks 🙂

Leanne,

0 Helpful
Rodney123
Explorer
In response to Leanne_T

‎08-02-2023 01:31 PM

Hi Leanne,

 

Thanks for the reply. Option 1 on 150 just sends me a link that when followed ends up with a paragraph stating DPD will text me - I ordered on Friday so this seems to be a long wait to hear anything. Option 2 doesn't give me the option to speak to anyone about orders placed. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Rodney123

‎08-02-2023 01:33 PM

Hi @Rodney123 

Can you try downloading the DPD app to see if they have any deliveries scheduled?

If you select option 2, then account queries the team can check this for you.

Thanks 🙂

Leanne.

0 Helpful