Order Tracking

[Bkn91]

I have had a confirmation email about my upgrade order but no text message and the order tracking isnt working, however they have taken the money out of my account for the new phone. Would like to know where my order is? Has it been dispatched? Can i have any information why the phone i order and have paid for (money went out of my account instantly) hasn't arrived and isn't giving me any tracking info? 

[Leanne_T]

Hi @Bkn91

Thanks for coming here. 

When did you place the order? 

Which model phone, including size and colour have you ordered? 

Leanne 🙂

[Bkn91]

Hi 
I placed my order for a Samsung Galaxy S22 128GB Bora Purple on the 21st of 
January 2023. 
Im just concerned as they have taken to money and i have a confirmation 
email but i have no tracking information. And no way to check the status of 
my order. 

Many Thanks 
**************

[mod edit: please don't post personal details on the forum]

[Leanne_T]

Thanks @Bkn91

I would suggest giving us a call on 150 to get the order looked into. The team will be happy to provide an update for you. 

Leanne.