Order Cancelled But Payment Taken

[Hazhi1997]

They withdrew the money and cancelled the order.

[Mod edit: Title added]

[Leanne_T · Accepted solution]

Hi there @Hazhi1997 

Thanks for coming here. 

The upfront payment will be pending with your bank and should be returned within 5-10 working days.

If you would more details on why the order has been cancelled, please call us and the team will be happy to help.

Leanne.