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Online order

Matty-2024
Investigator
Investigator

‎15-09-2024 08:22 AM

I made a online order and paid upfront cost and then I had a email to say ring us to discuss what does that mean 

0 Helpful
3 REPLIES 3
Chris_S
EE Community Support Team

‎15-09-2024 10:32 AM

Hi @Matty-2024 It's great news that you've placed an order with us.

 

It sounds like our digital sales team need to speak with you, as they may need to clarify something, or something may be missing from your application.

 

Did the email that you received have a number to call them on?

Matty-2024
Investigator
Investigator
In response to Chris_S

‎15-09-2024 10:43 AM

Will they need to do a new credit check
0 Helpful
Chris_S
EE Community Support Team
In response to Matty-2024

‎15-09-2024 10:54 AM

It's tough to say why they need to speak to you to be honest @Matty-2024 as I don't have access to check the order myself.

 

I'd recommend giving them a call so they can tell you exactly what the issue with the order is.

 

Chris S