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Community Activity
Urgent: No Mobile Data Access Despite Active Plan and Credit
Dear EE Support,I’m extremely frustrated with the quality of your service today.I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app...
Wifi devices
Hi Anyone had issue's with some of their device's not showing up on the app ?. I've set parental controls to disable the wifi at certain times and added all of the kids devices to the group but after working for a few months the devices have disappea...
Inclusive extras changed
Same thing happened to me, I’ve had a specific roam further on my account for years, I’ve had no notice by letter email or text except last night during my flight to the USA that they’ve changed me to the new roaming system and put me on eu roaming, ...
Flat number doesn’t appear in delivery address as well as no confirmation email
Hello, I’ve made a purchase today through EE and I’m expecting to receive a product soon. Nevertheless I have two concerns, firstly I haven’t received a confirmation email and secondly my flat number doesn’t appear in the orders section which is real...
Old BT Hub
I have recently switched from BT Broadband to EE, I still have my old BT Hub, when will I receive a new EE hub?There isn't anything wrong with the hub, except that it's an old BT one and about 5 years old. I thought that with switching, they would r...
IMPORTANT: Unable to use data services despite full credit
As of around 11am today I am unable to use data or call anyone, not even ee support, I topped up my credit and bought a new £30 pack and should have over 100gb of data and unlimited texts/minutes, I’ve seen a couple of other people on here having the...
EE Smart Hybrid Connect not available with Busiest Home plan
We've finally got a broadband alternative after years of VM 1Gig service, so I was looking to replace with similar or better with EE. The Full Fibre Gigabit Essentials offers Smart Hybrid Connect for an additional £7, but Busiest Home Bundle doesn't ...
Pay monthly
Hi it’s been 2 days since i have ordered my s25 ultra but there is no update regarding this. Why its taking so much time?
Resolved! Watch recordings on the EE TV mini Box
Moving across from BT to EE for TV based upon the assurance of customer services that you can now watch recordings from the EE TV Box Pro on a Mini box in another room... can this be done now ? All the posts in the community still say that it is not ...
Resolved! Cannot Select from Channel Guide
I have new TV Box Pro, and all of the Apps are working fine - all over Broadband with no aerial connection.I can see all of the channels on the Guide, and the list of programmes, but if a select a programme, I receive a black screen and then a IPC60...
