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Offered Galaxy Buds 4 Pro with S26U purchase.

Jay251
Visitor

‎11-09-2026 08:33 PM

When I was taking out my contract and upgrading, the rep on the line offered me Galaxy Buds 4 Pro for £1 (code would be supplied after about a fortnight) with my purchase of my Samsung S26U on contract. 

I have today received an email from EE with a discount code for the very same earphones but with a discount code reducing it to £119 instead of the £1 offered.

I've just raised this with customer services on the webchat with the auto bot but I'm limited to what I can do as I'm currently out of the country and outside of the EU. 

What do I do now? I must admit I'm a little annoyed about this. 

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎12-09-2026 08:08 AM

Hi @Jay251 

Wait until you return to the UK and speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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