No updates on order

[JadeR260]

Hi on Friday evening i ordered: iPhone 17 Pro Max 256GB Silver

I received the Thanks for your order email when i placed the order and the upfront cost immediately went out my bank however it is now Tuesday and i have received no updates at all and when i try to use the online tracking i keep getting error: Sorry, that didn't work! and i used the correct XKO number and tried both my email and mobile number. 

just wondering if the wait times are a bit long at the moment or if i need to contact someone? Thank you

[Christopher_G · Accepted solution]

Hi @JadeR260 

Welcome to the community.

I've checked our stock levels and that model is in stock an expected to be dispatched within one day, so you should have heard something by now. 

I recommend speaking with our customer support team, so they can check your specific order for you.

Let us know how you get on please.

Chris