No update

[DANNYJOW123]

It has taken nearly 10 days just to order a phone now I have been lied to stating when I ordered phone 7 day wait has been 7 days no update so rang ee told me now 2 to 3 weeks I think ee customer service has been terrible 13 years I have been with ee and now I can't even upgrade a phone without drama

[Peter_W · Accepted solution]

Good afternoon @DANNYJOW123.

I can appreciate your disappointment with this one, especially if your phone took quite a while to order in the first place. 

We always aim to give the most accurate delivery estimate we can at the point of sale, but occasionally it can take longer than anticipated. 

All orders are fulfilled on a first come, first served basis though, so whilst the current estimate will be in line with what you've advised, older outstanding orders will always be sorted first.

Peter