2083579members
997online
1291623posts
Community Activity
App issue
Can’t pay on pay as you go / top up on the app doesn’t work. can anyone give me guidance
Does Smart Hub Pro password require special character?
I'm just about to join EE and will be receiving the new Smart Hub Pro with wifi 7 during the week.To get ahead, I planned to change my current BT router's SSID to <mynewssid> and a correcthorsebatterystaple-style passphrase.Then, when the EE Smart Hu...
Power of Attorney
Not happy with the service at EE. Just tried for the last hour to talk to somebody about registering as my Father in Laws power of attorney and they didn't have a clue. This website is now useless, it used to be easy to talk to someone online or via ...
New order
I placed an order a while ago today. The upfront money was taken but as soon as it was taken the screen froze. It's done it twice now. Like I say money has been taken but no emails to say it's confirmed or anything. Can't get hold of anyone to talk t...
iPhone - Screentime and Voicemail
I have screentime setup on my kid's phone which limits access to things like named contacts.Voicemail isn't working: Phone > Voicemail > Network Provider Voicemail > CallWhen you click 'Call' you can see the screentime hourglass show for a second and...
MCK code
I just tried to enter an unlock code for several times after it failed to accept my unlock code... and ask to enter MCK code. What is the MCK code? thanks
Poor ethernet performance
Hi allI’ve noticed recently I get much higher speeds over WiFi than I do Ethernet which I find strange (tested with a 2.5gb port laptop, get about 600mbps max) . I’ve had a look at the technical log and it seems Ethernet port 2 seems to go up and the...
Lost TV channels
I have just switched from BT to EE and have now lost a number of channels I used to watch. Can anyone explain why this is?
Roaming in EU
We are in Portugal and can't make mobile calls back to the UK. We have Roaming on our contract and our mobile data is on. We are automatically connected to NOS but have tried MEO and Vodaphone manually with no joy. Whatsapp and messenger are both OK....
Smart Hub Pro Hairpin NAT
Is it possible for the Smart Hub Pro to have hairpin NAT allowing external IP calls from inside the network. Just with previous routers on Virgin Media this was possible. Allowing me to seamlessly use my CCTV inside and out of the network.
