No service

Bradburyac · ‎05-08-2023

I recently purchased a SIM moving over from Plusnet.

The sim hasn't arrived yet but you have have already ported my number.

I now have no service at all with no means of contacting family and no indication of when the sim will arrive.

This is my only means of contacting you as your help lines need a phone call 🤦

Northerner · ‎05-08-2023

Hi @Bradburyac

You can use EE live chat

https://ee.co.uk/contact-ee/account-billing/mobile

Or use Skype and the number in my signature.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Bradburyac · ‎05-08-2023

Many thanks. Every time I've tried for over the last 3days it's been unavailable. Now it's suddenly there. And wouldn't you know after a half hour conversation I need to go to a shop 😔

XXXXXXXXXXXXXX

[Mod Edit: Removed name and email address]